Shipping from France after June 15
All products will be shipped from France after June 15. Orders are prepared with care before dispatch.
Shipping
Shipping & Returns
Enter the ONURA universe through refined design, culture and experience.
Shipping & Returns
ONURA ships from France and prepares every capsule order with care. Below you will find the essential information about delivery, tracking, VAT, returns and limited availability.
Order note
Shipping starts after June 15.
All products will be shipped from France after June 15. A tracking email will be sent once your order has been dispatched.
Free delivery in France
Worldwide delivery is available at checkout. For orders outside the European Union, please note that additional customs duties or import taxes may apply and will be payable directly to your local customs authorities upon delivery.
Tracking by email
A tracking email will be sent once your order has been dispatched, so you can follow your parcel after shipment.
VAT included
All prices shown on the ONURA store are VAT included.
Limited quantities
Quantities are limited by size and city. Once sold out, restock is not guaranteed.
Can I return my order?
Returns can be requested within the applicable legal period and conditions. Products must be returned unused, complete and in their original condition.
Can I return cosmetic products?
Cosmetic products must remain unused, unopened and in their original packaging to be eligible for return, according to applicable hygiene and safety rules. Please check the product packaging and safety information before use.
When will I receive my tracking link?
Your tracking link will be sent by email once your order has been dispatched. Please allow time for the carrier tracking page to update after the parcel has been handed over.
Is ONURA official merchandise?
No. ONURA is an independent Korean-inspired fashion and lifestyle capsule. It is not official merchandise and is not affiliated with any artist, label, tour or entertainment company.
For any question about your order, please contact the ONURA studio with your order number. We will help you with delivery, tracking or return requests.
