Privacy policy
Privacy Policy
This Privacy Policy explains how ONURA collects, uses and protects personal data when customers visit the website, place an order, subscribe to communications or contact the studio.
1. Data controller
The data controller is:
ONURA
Legal company name: Audrey Roatta Conseil
Registered office: 32, avenue Jean Ray, 06470 Péone, France
Email: hello@onura-studio.com
2. Personal data collected
ONURA may collect the following personal data:
• Identity information, such as first name and last name
• Contact information, such as email address, phone number and shipping address
• Order information, such as purchased products, sizes, variants and transaction details
• Payment-related information, processed securely by payment providers
• Customer service messages and communication history
• Newsletter subscription preferences
• Technical data, such as IP address, device type, browser type and browsing behaviour
• Cookie and tracking data, subject to consent when required
3. Purposes of processing
Personal data may be used for the following purposes:
• Processing and delivering orders
• Managing payments, invoices, shipping and returns
• Sending order confirmations, tracking information and customer service messages
• Responding to customer requests
• Managing newsletter subscriptions and marketing communications
• Improving the website, customer experience and product offering
• Preventing fraud and ensuring website security
• Complying with legal and accounting obligations
4. Legal basis
ONURA processes personal data based on one or more of the following legal bases:
• Performance of a contract, for order processing and delivery
• Legal obligations, for accounting, tax and consumer protection requirements
• Consent, for newsletter subscriptions and certain cookies
• Legitimate interest, for website security, customer service and service improvement
5. Payment data
Payments are processed through secure third-party payment providers, including Shopify Payments or other payment methods available at checkout.
ONURA does not store full payment card details.
6. Newsletter and marketing
Customers may subscribe to ONURA communications to receive capsule drops, event access, cultural notes and studio updates.
Customers can unsubscribe at any time by using the unsubscribe link included in marketing emails or by contacting ONURA at hello@onura-studio.com.
7. Data sharing
Personal data may be shared with trusted service providers only when necessary, including:
• Shopify, for e-commerce hosting and store operation
• Payment providers, for secure transaction processing
• Shipping carriers, for order delivery
• Email and newsletter providers, for communication management
• Analytics and advertising tools, subject to consent where required
• Professional advisors or authorities, when required by law
ONURA does not sell customer personal data.
8. International transfers
Some service providers may process data outside the European Economic Area.
When applicable, ONURA relies on appropriate safeguards required by data protection law, such as standard contractual clauses or equivalent protection mechanisms.
9. Data retention
Personal data is kept only for as long as necessary for the purposes described in this Privacy Policy.
Order and invoice data may be retained for the period required by legal, accounting and tax obligations.
Newsletter data is kept until the user unsubscribes or requests deletion.
Cookie data is retained according to the applicable cookie duration and consent settings.
10. Customer rights
In accordance with applicable data protection laws, customers may have the right to:
• Access their personal data
• Correct inaccurate personal data
• Request deletion of personal data
• Object to certain processing
• Request restriction of processing
• Request data portability
• Withdraw consent at any time, where processing is based on consent
To exercise these rights, customers may contact ONURA at:
Customers also have the right to contact the competent data protection authority.
11. Cookies
ONURA uses cookies and similar technologies to operate the website, improve user experience, measure performance and, where applicable, personalize content or advertising.
More information is available in the Cookie Policy.
12. Security
ONURA takes reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse or alteration.
However, no online service can guarantee absolute security.
13. Updates to this Privacy Policy
ONURA may update this Privacy Policy from time to time.
The latest version will always be available on this page.
Last updated: 22/05/2026
